Toprated

Sabeena Karki

Happy Customer

Great communication. Delivery on time. Definitely buy again and I would reccommend this site to buy stuff.

Laxman Shrestha

Happy Customer

So fast delivery. I am fully satisfied. Really appreciated.

Saheen Banoo

Facebook Review

Best online shopping ever

Bestseller

FAQ

How can I place an order? 

To place an order, please follow these steps: 

  • Go to durbarmart Website 
  • Select the product you'd like to buy  
  • Add products to your cart or just hit 'Add to cart' & 'View Cart' .
  • Choose or 'Add delivery address'.
  • Confirm the order. 

I missed the delivery of my order today. What should I do? 

The courier service delivering your order usually tries to deliver on the next 3 business day in case you miss a delivery. (The courier company will send you sms on behalf of Durbarmart before delivering the product) 

Will the delivery be tried again if I'm not able to collect my order the first time? 

Couriers make sure that the delivery is re-attempted for next 3 working day if you can't collect your order the first time. 

The delivery of my order is delayed. What should I do? 

On the rare occasion that your order is delayed, please check your email & messages for updates.  You can also track its status by visiting My Orders. 

What should I do if my order is approved but hasn't been shipped yet? 

Durbarmart usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it. 

Can I take the shipment after opening and checking the contents inside? 

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns 

How do I know my order has been confirmed? 

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as Durbarmart picks the order from the seller and ship the item(s) to you. You can track your orders from the 'My Orders' section on your Durbarmart account. 

What do the different order statuses in 'My Orders' mean? 

The different order statuses are as mentioned below: 

Unfulfilled Order is confirmed but not packed yet.
Fulfilled  Vendor has confirmed the order and is on the way.
Paid   Paid & delivery completed 

 

What should I do if I don't get the invoice for my order? 

Sellers send a hard copy of the VAT/PAN invoice in the shipments. If you didn’t get the invoice with the order. You can contact our Customer Support Team. 

Why is the 'Cash on Delivery' payment mode not available at my location? 

Availability of the 'Cash on Delivery' payment mode depends on the courier services delivering to your location. Please enter your pin code on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit. OR for high value order and if the location is outside the valley, prepayment must be done. 

What is the estimated delivery time? 

Durbarmart generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Saturdays. Estimated delivery time depends on the following factors: 

- The seller offering the product 
- Product's availability with the seller 
- The destination to which you want the order shipped to and location of the seller 

You can check the expected delivery date of your order(s) on the 'My Orders' section of your Durbarmart account on our website. 

 

Return & Cancellation 

If I request for return, when will I get it? 

Visit My Orders and My Returns to check the status of your return. 

 

Which products are not eligible for returns? 

Please refer to our return & refund policy. 

What should I do if I have an issue with my product after the return period? 

Durbarmart will not accept the return after the return period. You can get in touch with the brand or an authorized service center of the brand to claim the warranty for your product (wherever applicable). 

If the product has warrenty, and the issue arisese within warrenty period Durbarmart will connect you with service partner. (terms & conditions applicable) 

How can I return an item? 

To return/exchange your order, follow these simple steps: 

  1. Go to My Orders
  2. Choose the item you wish to return or exchange
  3. Fill in the details and attach the evidence.
  4. Choose Request Return.

What is the pickup process? 

Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller. 

I ordered a wrong item. Can I return it? 

Durbarmarts policies don't support the return of item(s) ordered wrongly. You can refer to Returns policy. 

I ordered the product, but I don’t like it (change of mind). Can I return it? 

 You can refer to Returns policy. 

Can I change the address for the pick-up the of item(s) in my order? 

If the pin code of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable. 

How long does it take to cancel an order? 

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more detail.  

 

Refund 

When are refunds given? 

Refunds are given when: 

- The seller cannot provide a replacement 
- Sellers allow refunds on select categories under certain conditions 

Please check return & refund policy.  

How will I get my refund for returning an item I paid for with Cash on Delivery? 

For your 'Cash on Delivery order, you will receive the refund in bank deposit or store credit. Pease refer to return & refund policy. 

What are the modes of refund available after cancellation? 

The different refund modes available are: 

  1. Back to source - The amount is refunded to the payment mode that was originally used to pay for the order
  2. Bank Deposit - available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.

How can I know the status of my refund? 

You can visit 'My Orders' to know the status of your refund. 

For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the Logistic team confirms the return of the item(s) and the item(s) is QC Passed. 

I've still not received the refund in my bank account. 

In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done. 

What are the refund timelines if I cancel or return a product? 

The refund timelines will depend on the payment modes as listed below: 

Payment Method 

Refund Option 

Refund Time 

Cash on Delivery (COD) 

Store Credit 

1-2 working days 

  

Bank Deposit 

4-5 working days 

 

*Please refer to return & refund policy. 

 Product 

Is it necessary to have an account to shop on Durbarmart? 

No you can order without login but Shopping as a logged-in user is fast & convenient and also provides extra security. 

You'll have access to a personalised shopping experience including recommendations and quicker check-out. 

Why do I see different prices for the same product? 

You could see different prices for the same product, as it could be listed by many Sellers and pricing depend seller. 

Is installation offered for all products? 

Installation are offered for certain items by sellers through the brand or an authorized service provider. Please check the individual product page to see if these services are offered for the item. 

Will I get a wall mount for my television in the box? 

If mentioned in the sales package the wall mount for your television will be in the box. However, in some cases, the wall mount, if applicable for the model, will be with the installation team. 

What does 'Out of Stock' mean? 

An item is marked as 'Out of stock' when it is not available with any sellers at the ment; you won't be able to buy it now. 

How are items packaged? 

Durbarmart follows standard packing procedure. Products are shipped in packages with waterproof plastic wrap. Fragile items like electronics are safely secured with bubble wrap. 

  

Selling on Durbarmart 

How can I become a seller and start selling products on Durbarmart? 

To become a seller on Durbarmart, register here with your details 

  

Login & My Account 

    Can I Login to Durbarmart account using Facebook & Google? 

    Yes, you can login to Sastodeal account using your Facebook or google account.   

    Warranty 

    I lost my warranty card. How can I get warranty? 

    You can get warranty for your product even without a warranty card. Please use the invoice which will serve as your warranty claim at any authorized service center of the brand. 

    How can I claim warranty for my product? 

    You can claim the warranty for your product by using the invoice at any authorized service center of the brand. 

    From when is the warranty for my product applicable? 

    The warranty for your product starts from the date mentioned on the seller's invoice. 

    Will warranty be applicable for my product since I bought it online? 

    At Durbarmart, all our sellers offer products from authorized vendors or brands directly and are 100% genuine. Rest assured, products will have the applicable warranty from brands as confirmed on the product page. 

     

    Discount Coupons 

    How many types of discount are available? 

    There are mainly two types of discount available in Durbarmart. One is coupon discount where you insert the discount coupon before buying and other is automated discount which is automatically calculated once you add the product to cart. 

    The discount amount was not shown, while checking out. What do I do? 

    You can contact our customer support. We will escalate the issue to our technical support team. 

    I tried to use the discount voucher, but it is showing the error message while applying the coupon. What should I do? 

    You can contact our customer support. We will escalate the issue to our technical support team. 

    Payment Methods  

    • Cash on Delivery 

     

    Payment 

    How do I pay for a Durbarmart purchase? 

    Durbarmart offers you multiple payment methods. You can  select cash on delivery option .

    What is Cash on Delivery? 

    If you are not comfortable making an online payment on Durbarmart.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. Only Nepali Rupees accepted.